What is Outward Hound?
We are just a bunch of people who love dogs as much as they love us. With 5 brands under our 1 Woof (Outward Hound, Petstages, Bionic, Dublin Dog & Nina Ottosson), we’ve dedicated our lives to creating meaningful innovations that will improve the lives of dogs and pet parents everywhere!
Didn’t you guys used to be called Kyjen or Plush Puppies or Dog Games? Didn’t Outward Hound used to be just dog gear? What the heck is going on here?
Yep, we used to be all those things! We celebrate a long history of creating award-winning innovations for dogs everywhere. But now we are simply Outward Hound—5 brands under 1 woof with one vision to create meaningful product experiences that truly Raise The Woof!
That’s really cool. Can I help?
So glad you asked! Yes, we have a consumer-testing group called The WOOF Pack. Members help inspire better products, earn awesome swag and make tails wag. Sign up by opting in to our email list in the bottom right corner of the homepage.
How do I return a product to you guys?
Your satisfaction is important to us! Replacements require proof of purchase, and to be within 30 days of purchase. We offer one replacement per customer. We are unable to offer replacements to international addresses (we encourage you to seek out assistance from the place of purchase) We offer a one-time replacement for items with an MSRP of $9.99 or greater. For replacement, we require a receipt and a photo be provided to: firstname.lastname@example.org
You may call customer service at 800-477-5735 (Toll Free, USA only) or 303-792-9600 during our normal business hours: 8am – 5pm (MST) Monday – Thursday, and 8am – 3pm (MST) on Fridays. Or you can simply use our chatbox to reach out to someone live during business hours.
Can I get a replacement part for an item?
Occasionally, we are able to offer replacement parts for certain items. Bark at us to see at email@example.com or chat us now use our live chat feature.
What stores in my area carry Outward Hound® products? What about outside the U.S.?
We’re happy to say that our products are sold all over the world! Most pet and pet specialty retail stores carry our toys, games, gear and feeding products. Looking for a specific item? Call ahead to make sure your preferred pet retailer carries it.
What are your Fun Feeders made of?
All our feeding products are made with food-grade plastic that is BPA, PVC, lead and phthalate free
Where are your items made?
As dog lovers ourselves, we fully appreciate your concern for your pup’s health. Our product development team rigorously tests products with our office dogs and volunteer members of The Woof Pack™. Moreover, before any product we make goes into stores, it’s also been approved for safety by independent testing laboratories.
All of our products are designed in Colorado USA. Most are manufactured in China by partners that we know and trust and a selection of our chew products are made here in the USA.