TERMS OF SERVICE

Outward Hound Guarantee

We design our products to help you have fun with your pet, so if they're not performing to your satisfaction, we've got you covered. Whether you buy online or in-store from one of our authorized sellers, we provide you 45 days to take your Outward Hound, Petstages, Planet Dog, Nina Ottosson, Charming Pet, Bionic, Dublin Dog or Wholesome Pride purchases for a trial run, knowing that you can return any item, for any reason, within 45 days for a refund or replacement product. No questions asked. 

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, the Outward Hound Guarantee is not available for products purchased from unauthorized sellers.  This Guarantee is also limited to the original, end-user purchaser.

How do I claim the Guarantee on an OutwardHound.com order?

Please note that we are only able to honor guarantees for products within 45 days of the purchase date. We reserve the right to verify information, require a valid proof of purchase, and to deny guarantee requests in its discretion.  Please submit your return request here

How do I claim the Guarantee on my purchase from an authorized retailer?

Simply take the items you want to return and your receipt (or other proof of purchase) to the store where the item was purchased. If you are unable to obtain a proper refund from the authorized retailer in question, reach out to us here. Please note that we are only able to honor guarantees for products within 45 days of the purchase date. We reserve the right to verify information, require a valid proof of purchase, and to deny guarantee requests in its discretion. We stand behind all of our brands and products sold by our authorized retailers, and are happy to work with you.

Product descriptions

Outward Hound attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by Outward Hound itself is not as described, your sole remedy is to return it in unused condition, or to seek a replacement.

Pricing

We cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items on our website may be mispriced. If the correct price of an item sold at our website is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Hours of Operation & Shipping Times

We try to process all orders in a timely manner. Our website takes orders 24-hours a day, but uptime and availability is not a guarantee. Our site may be offline for long periods of time for upgrades or other required maintenance. OUTWARD HOUND® does not guarantee delivery dates and times, which are estimates only. Orders will process within 1-2 business days and ship 2-3 business days from our warehouse in La Mirada, CA. Expedited orders will ship in 1-2 business days. Please note, we cannot guarantee weekend deliveries.

Shipping Regions

At this time, we only ship within the contiguous 48 states. In the future, we hope to extend our services to other states and countries.

Methods of payment

Outwardhound.com processes Visa and Mastercard purchases through a secure connection through an authorized gateway. We do not store your credit card numbers on our site. We do not accept cash or checks. Other payment methods are subject to change at any time and may not be available to all customers and countries. All orders are subject to verification and maybe delayed if we are unable to confirm important details.

Furtropolis Blog

The purpose of this blog is to provide an exchange of customer information, opinions and thoughts.  The posts do not reflect the opinions of Outward Hound and Outward Hound makes no guarantee regarding the accuracy of the information contained herein.  Users agree to the following Terms and Conditions:

 

  • You many not use the blog for any purpose in violation of any laws.
  • You may not post material that infringes on any individual rights or privacy rights of others.
  • You may not post material that is false, defamatory, inaccurate, vulgar, obscene, harassing, profane, threatening or otherwise violates any law.
  • You may not post advertisements or solicitations.

 

Site users agree to indemnify and hold harmless Outward Hound, the site owners, operators and sponsors for any claim, loss or damage arising from the use of this blog.  By using this blog, the user agrees to these terms and conditions.

IP

Expired Patents - Numbers may still be shown on products in commerce but will be removed. Number DE202008016471, DE202008017696.

 

Wholesale Customers Only - Terms of use

  • $100 minimum order
  • On-line retailers must abide by IMAP policy of not listing products below 20% off of MSRP
  • Orders will process within 1-2 business days and ship 2-3 business days from our warehouse in La Mirada, CA
  • We charge for freight on orders under $249.99
  • Free Freight in the contiguous US on orders over $250.00
  • All orders will be shipped via FedEx
  • Full Authorized Retailer Terms and Conditions can be viewed here