Promotion Terms and Conditions
To all of our Wholesale Customers,
As a valued member of the Outward Hound family, we would like to acknowledge that the effects of the novel coronavirus have created a great challenge for many businesses. Outward Hound remains fully committed to serving you during this unprecedented situation. We are operating at full capacity and will continue to serve you through our website and support team. We know that many here have brick-and-mortar stores, and we want to let you know that we are here for you during this uncertain time
To extend a supporting hand, we are offering a code for 15% off site-wide* to all Wholesalers. Unlike our normal discounts, this one-use code will last until the end of July, so you do not have to worry about redeeming it right away. Just use code TOGETHER15.
Additionally, if you or your customers are curious about the impact of COVID-19 on dogs, we have researched and written a blog piece on coronavirus in dogs. Please feel free to share this resource.
Thank you for your time. We'll get through this together, and we look forward to continuing to serve you and your customers.
The Outward Hound Team
If you have any questions, feel free to email firstname.lastname@example.org or call Monday through Friday from 6AM - 5PM Mountain Standard Time.
15% off site-wide applies to purchases made on wholesale.outwardhound.com from 12AM MST 3/23/2020 through 11:59PM MST 7/31/2020. Coupon code required for use. One use per customer. Some exclusions may apply*. While Supplies Last. Must qualify for Wholesale Site Terms. Cannot be combined with other promotional discounts.
*Excluded Items: 317, 216, 217, 218, 219, 22018, 22019, 22020, 22021, 22022, 22091, 22092, 22093, 22094, 22095, 22072, 22073, 22074, 22075, 22076, 31001, 31002, 31003, 31004, 31011.
***Free shipping is valid on orders of $250 or more shipped to a single U.S. address in the contiguous United States, after promotions and discounts are applied. Gift cards, packaging, and taxes do not qualify toward the minimum purchase requirement. Eligible customers must select this option during checkout in order to receive free shipping. Offer is subject to change without notice.
Wholesale Site Terms
$100 minimum order
On-line retailers must abide by IMAP policy of not listing products below 20% off of MSRP
Orders will process within 1-2 business days and ship 2-3 business days from our warehouse in La Mirada, CA
We charge for freight on orders under $249.99
Free Freight in the contiguous US on orders over $250.00
All orders will be shipped via FedEx
Full Authorized Retailer Terms and Conditions can be viewed here
Outward Hound Guarantee
We design our products to help you have fun with your pet, so if they're not performing to your satisfaction, we've got you covered. Whether you buy online or in-store from one of our authorized sellers, we provide you 45 days to take your Outward Hound, Petstages, Planet Dog, Nina Ottosson, Charming Pet, Dublin Dog or Wholesome Pride purchases for a trial run, knowing that you can return any item, for any reason, within 45 days for a refund or replacement product. No questions asked.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, the Outward Hound Guarantee is not available for products purchased from unauthorized sellers. This Guarantee is also limited to the original, end-user purchaser.
How do I claim the Guarantee on an OutwardHound.com order?
Please note that we are only able to honor guarantees for products within 45 days of the purchase date. We reserve the right to verify information, require a valid proof of purchase, and to deny guarantee requests in its discretion. Please submit your return request here.
How do I claim the Guarantee on my purchase from an authorized retailer?
Simply take the items you want to return and your receipt (or other proof of purchase) to the store where the item was purchased. If you are unable to obtain a proper refund from the authorized retailer in question, reach out to us here. Please note that we are only able to honor guarantees for products within 45 days of the purchase date. We reserve the right to verify information, require a valid proof of purchase, and to deny guarantee requests in its discretion. We stand behind all of our brands and products sold by our authorized retailers, and are happy to work with you.
Outward Hound attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by Outward Hound itself is not as described, your sole remedy is to return it in unused condition, or to seek a replacement.
We cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items on our website may be mispriced. If the correct price of an item sold at our website is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Hours of operation
We try to process all orders in a timely manner. Our website takes orders 24-hours a day, but uptime and availability is not a guarantee. Our site may be offline for long periods of time for upgrades or other required maintenance. OUTWARD HOUND® does not guarantee delivery dates and times, which are estimates only. Orders will process within 1-2 business days and ship within 5 business days from our warehouse in La Mirada, CA. Expedited orders placed after 11:30 am MST will ship out the following business day. Please note, we cannot guarantee Saturday deliveries.
At this time, we only ship within the contiguous 48 states. In the future, we hope to extend our services to other states and countries.
Methods of payment
Outwardhound.com processes Visa and Mastercard purchases through a secure connection through an authorized gateway. We do not store your credit card numbers on our site. We do not accept cash or checks. Other payment methods are subject to change at any time and may not be available to all customers and countries. All orders are subject to verification and maybe delayed if we are unable to confirm important details.
The purpose of this blog is to provide an exchange of customer information, opinions and thoughts. The posts do not reflect the opinions of Outward Hound and Outward Hound makes no guarantee regarding the accuracy of the information contained herein.
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