returns & exchanges

how do i claim the guarantee on an outwardhound.com order?

Please note that we are only able to honor guarantees for products within 45 days of the purchase date. We reserve the right to verify information, require a valid proof of purchase, and to deny guarantee requests in its discretion.  Please submit your return request here

how do i claim the guarantee on my purchase from an authorized retailer?

Simply take the items you want to return and your receipt (or other proof of purchase) to the store where the item was purchased. If you are unable to obtain a proper refund from the authorized retailer in question, reach out to us here. Please note that we are only able to honor guarantees for products within 45 days of the purchase date. We reserve the right to verify information, require a valid proof of purchase, and to deny guarantee requests in its discretion. We stand behind all of our brands and products sold by our authorized retailers, and are happy to work with you.