The Kyjen Company, LLC (Outward Hound) considers the privacy and security of user information an important component of the services offered at its website, outwardhound.com (the Site). The following information explains how Outward Hound collects and uses information obtained from users in connection with services available at the Site (taken together, the Service).
At your election, you may request additional information about Outward Hound. When you do so, you may need to submit certain information or data to Outward Hound, for example, your contact information (collectively, User Data).
When you visit the Site, web servers collect “traffic data” (such as, for example, time and date, the address of the website from which you entered the Site) about your visit, which is stored as anonymous, aggregate data. Collecting such data may entail the use of IP addresses or other numeric codes used to identify a computer.
Use of Information.
Outward Hound uses User Data to respond to your inquiries for additional information.
Outward Hound uses “traffic data” to help diagnose problems with its server, analyze trends and administer the Site. Your IP address is not linked to personally identifiable information, but is used to gather broad demographic data and to monitor statistics to improve the Site and Service.
Sharing of Information.
Outward Hound may transfer personally identifiable information to any successor to all or substantially all of its business or assets that concern the Service.
Information collected by Outward Hound is stored in secure operating environments that are not made generally available to the public. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Outward Hound cannot ensure the security of any information you provide, and you do so at your own risk. Once Outward Hound receives your transmission, it will make reasonable efforts to ensure its security on its systems.
Third Party Sites.
IP Addresses and Cookies.
Outward Hound may use your IP address to help diagnose problems with its server, and to administer the Site. Your IP address is used to help identify you and to gather broad demographic information. IP addresses are also used to provide an audit trail in the case of any attempted illegal or unauthorized use of the Site.
If you change your mind about Outward Hound’s use of User Data volunteered by you, you may send an email to firstname.lastname@example.org with your electronic mail address.
Acceptance of Terms.
Information and Privacy.
Rules and Conduct.
Third Party Sites.
The Site may permit you to link to other websites on the Internet, and other websites may contain links to the Site. These other websites are not under Outward Hound control, and you acknowledge that Outward Hound is not responsible for the accuracy, legality, appropriateness or any other aspect of the content or function of such websites. The inclusion of any such link does not imply endorsement by Outward Hound or any association with its operators.
You agree that all content and materials delivered via the Site and the Service or otherwise made available by Outward Hound at the Site are protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. Except as expressly authorized by Outward Hound in writing, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from such materials or content. However, you may print or download a reasonable number of copies of the materials or content at this Site for your internal business purposes; provided, that you retain all copyright and other proprietary notices contained therein.
THE SITE AND ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE (THE CONTENT) ARE PROVIDED “AS IS” AND “AS AVAILABLE”. THE SITE, SERVICE AND CONTENT ARE PROVIDED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. OUTWARD HOUND, AND ITS AFFILIATES, LICENSORS AND SUPPLIERS DO NOT WARRANT THAT: (1) THE CONTENT IS TIMELY, ACCURATE, COMPLETE, RELIABLE OR CORRECT; (2) THE SITE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (3) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (4) THE CONTENT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (5) THE RESULTS OF USING THE SITE OR SERVICE WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SITE AND/OR SERVICE IS SOLELY AT YOUR OWN RISK.
Limitation of Liability.
Copyright and Trademark Notices.
Outward Hound and the Outward Hound logo are trademarks of The Kyjen Company LLC
You may contact Outward Hound at email@example.com
terms of service
Our satisfaction guarantee and returns policy
Your satisfaction is important to us! If, for any reason, you are not satisfied within 30-days of website purchase, you may return an item for a full refund of the purchase price with order number. Before mailing an item back to us, please call or send an email discuss the issue. We will then issue you a return authorization. Returned items must be in re-sellable condition, and include all packaging. Unless you are explicitly instructed to do so, please do not return damaged or defective items. Erroneous shipments from outwardhound.com and defective or damaged merchandise will be refunded with no additional costs or shipping fees. We may ask you to provide photographic proof of damage. Clearance and sale items are subject to availability for replacements.
Replacements require proof of purchase, and to be within 30 days of purchase. We offer one replacement per customer.
We are unable to offer replacements to international addresses (we encourage you to seek out assistance from the place of purchase)
We offer a one-time replacement for items with an MSRP of $9.99 or greater
For replacement, we require a receipt and a photo be provided to: firstname.lastname@example.org
You may call customer service at 800-477-5735 (Toll Free, USA only) or 303-792-9600 during our normal business hours: 8am – 5pm (MST) Monday – Thursday, and 8am – 3pm (MST) on Fridays.
Hours of operation
We try to process all orders in a timely manner. Our website takes orders 24-hours a day, but uptime and availability is not a guarantee. Our site may be offline for long periods of time for upgrades or other required maintenance. We aim to process and ship orders within 24 hours of receipt (excluding weekends and holidays). OUTWARD HOUND® does not guarantee delivery dates and times, which are estimates only. If you select expedited shipping for an additional charge, and we receive your order before 11:30am (MST), your order will be shipped the same day (Monday – Friday). Orders placed after 11:30am (MST) will ship the following business day (orders placed after 11:30am on Friday will ship on Monday).
Customs, Duties & Taxes
Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Methods of payment
Outwardhound.com processes Visa and Mastercard purchases through a secure connection through an authorized gateway. We do not store your credit card numbers on our site. We do not accept cash or checks. Other payment methods are subject to change at any time and may not be available to all customers and countries. All orders are subject to verification and maybe delayed if we are unable to confirm important details.