Phone: 1 800 477 5735
Our Wooftastic Team is available to assist you M-TR from 8am – 5pm MST, and on Friday from 8am – 3pm. On weekends and major holidays we are out having fun with our furry friends, but please leave a message and we will get back to you!
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A place on the web for all things woof! Learn about the products we make, the dogs we ruv & the issues we care about!
We are just a bunch of people who love dogs as much as they love us. We’ve dedicated our lives to creating meaningful toy, game, gear and feeding innovations that will improve the lives of dogs and pet parents everywhere!
Yep, we used to be all those things! We celebrate a long history of creating award-winning innovations for dogs everywhere. But now we are simply Outward Hound—one brand with one vision to create meaningful product experiences that truly Raise The Woof!
So glad you asked! Yes, we have a consumer-testing group called The WOOF Pack™. Members help inspire better products, earn awesome swag and make tails wag. Sign up on our homepage!
As dog lovers ourselves, we fully appreciate your concern for your pup’s health. Rest assured, we would NEVER take a product to market that we would not give to our own furry family members.
Our product development team rigorously tests products with our office dogs and thousands of members The Woof Pack™. Moreover, before any product we make goes into stores, it’s also been approved for safety by independent testing laboratories.
All of our products are designed in Colorado USA, and manufactured in China by people that we know and trust. All of our treat games and feeding products are made with food-grade ABS plastic that is BPA, PVC and Phthalate Free.
ABS is a blend of several plastics. It’s the most common plastic we use in our toys, making up most of the components of our treat toys and feeding products—especially the food contact parts.
We specify food-grade ABS for all these toys. Specifying “food-grade” ABS means that samples are tested to confirm that no bad stuff got in the product. We have documents from independent testing laboratories showing that each specific ABS we use contains NO phthalates, NO BPA and no extractable metals (lead, mercury, arsenic, chromium…all the bad ones). Simply put, it’s as safe as can be for all our furry friends.
Not only is ABS safe for food contact, but it’s lightweight and tough. It holds up to being dropped, driven over and washed with harsh detergents. It’s just a very good all-around structural plastic for household products. Batting helmets and Lego bricks are also made with ABS.
Woah, that’s a mouthful! It’s true that something like 1% of dogs and people develop an allergy to the chemical compound p-benzyl hydroquinone, which is sometimes used in our products.
For the very small number of dogs that do develop an allergy, the effects are minimal. All that happens is the dog’s nose turns a little pink. Luckily, if you remove the source, the problem will clear up completely on its own.
Your satisfaction is important to us! If, for any reason, you are not satisfied within 30-days of website purchase, you may return an item for a full refund of the purchase price with order number. Before mailing an item back to us, please call or send an email discuss the issue. We will then issue you a return authorization. Returned items must be in re-sellable condition, and include all packaging. Unless you are explicitly instructed to do so, please do not return damaged or defective items. Erroneous shipments from outwardhound.com and defective or damaged merchandise will be refunded with no additional costs or shipping fees. We may ask you to provide photographic proof of damage. Clearance and sale items are subject to availability for replacements.
Replacements require proof of purchase, and to be within 30 days of purchase. We offer one replacement per customer.
We are unable to offer replacements to international addresses (we encourage you to seek out assistance from the place of purchase)
We offer a one-time replacement for items with an MSRP of $9.99 or greater
For replacement, we require a receipt and a photo be provided to: firstname.lastname@example.org
You may call customer service at 800-477-5735 (Toll Free, USA only) or 303-792-9600 during our normal business hours: 8am – 5pm (MST) Monday – Thursday, and 8am – 3pm (MST) on Fridays.a
Occasionally, we are able to offer replacement parts for certain items. Bark at us to see at email@example.com.
We’re happy to say that our wooftastic products are sold all over the world! Most pet and pet specialty retail stores carry our toys, games, gear and feeding products. Looking for a specific item? Call ahead to make sure your preferred pet retailer carries it.
We love gift cards! You can purchase gift cards for our online store here.
Of course! We’d love to chat with you. Call us at (800) 477-5735, We’re in the office M-TR 8am-5pm (MST) and Friday 8am – 3pm (MST).
We do! When you a spend $100 or more we’ll give free ground shipping. Just enter coupon code SMFREE100 when you checkout.
Resale certificates differ from state to state. Follow the links below to learn about your specific requirements.
*Tax-exempt states do not require a resale certificate. The business must still provide a business license or business registration of some type.
We used to make our poop bags with cornstarch, but found that they just weren’t as durable as we’d like. That’s why we started making our Pooch-Pick-Up® bags with Symphony d2w® plastic. They’re just as durable as your typical plastic bag, but without all the “baggage.” Symphony’s controlled-life plastic technology allows our Pooch-Pick-Up bags to dissolve in open air in as little as twelve months, so they won’t end up becoming a permanent piece of litter.
All of our games and feeding products are top-rack dishwasher safe. If they get a little dirty, just pop ‘em in the washer. No dishwasher? No problem! Just hand wash with warm soapy water, rinse and dry!
Our soft plush dog toys may be hand-washed and drip dried. Machine-washing these toys can destroy the squeakers and wear out the seams quickly, so a good hand wash is your best bet!